Contact us

Questions? Suggestions?
Customer Service Hours:

Please call anytime. If you receive our voicemail leave a message and we will call you back as soon as possible. Our US based customer service is available via phone (7) days a week We are closed on national holidays.
Monday to Friday 11am to 5:30pm EST: 248-321-5538 option 3

Monday to Friday 5:30pm to 9:00pm EST and Saturday and Sunday 11am to 4pm EST: 845-807-7748

Retail Store Location and hours:
Please check Google for the most up to date hours.
USA Dog Shop: Freedom No Pull Harness
Duck Cedar Plaza
549 Route 17, Suite C
Tuxedo Park, NY 10987

Wholesale/Discounts:
We are pleased to offer a discount to qualified non-profit adoption organizations that will be using the harness on their adoptable dogs but NOT reselling the harness. We also, feature a discount program for the clients of trainers and professionals or those professionals purchasing the harness for use in their programs but not reselling the harness.

I'm sorry but we do NOT offer the harness at wholesale for resale.

US Postal, FedEX & UPS Mailing Address:
USA Dog Shop: Freedom No Pull Harness
Please include the correct Subject: Harness Replacement or Return/Exchange
549 Route 17, Suite C
Tuxedo Park, NY 10987

Although our website is accepting and processing orders, we are currently experiencing issues with our contact us page. The emails are either bouncing back to the originator or going to spam. Please call until the issue is fixed 248-321-5538 option 3 or 4. We can not include our email in this info as the spam bots will find it and spam us like crazy.